ChatGPT hasn’t even been with us five months, yet you’d be excused for thinking it’s everywhere.
It took just five days after OpenAI launched the natural language processing tool before CEO Sam Altman took to Twitter to announce it had exceeded 1 million users. By one analysis, within two months ChatGPT was up to 100 million active users to become history’s fastest-growing app.
And that was before it seemed every travel company jumped in, eager to employ artificial intelligence to build conversational applications, virtual assistants and automated customer support systems.
In March, Expedia Group and Kayak became the first travel companies to create plugins to integrate with ChatGPT so that its users could get information on flights and places to stay from their data and click through to book a trip. Less than two weeks later, Expedia added a travel planning tool that uses ChatGPT to help users get inspired and build itineraries for trips they can book on Expedia’s mobile app.
If that seems fast, wait till you learn what MyRealTrip did in just two days (keep reading).
To get a better handle on how travel companies are capitalizing on the technology, PhocusWire went to the source: ChatGPT, which offered this:
“Travel companies are using ChatGPT, a large language model, to improve their business in several ways:
“Booking and reservations: Some travel companies are using ChatGPT to handle booking and reservation requests from customers. Customers can simply chat with the chatbot to make a reservation, ask about availability or modify their booking.
