Your complete guide to online reputation management for hotels. Tips to improve the guest experience from pre-stay to post-stay.
What is Online Reputation Management?
Online Reputation Management refers to all the actions a brand takes to monitor and improve its image. It involves tracking what is said about a business online, responding to guest reviews, and building and maintaining a positive online reputation.
Why is Online Reputation Management Important for Hotels?
The image you build online can significantly impact your future bookings and your revenue. By effectively managing your online reputation, you increase the chances of getting more bookings, encourage guests to return, and be your brand ambassadors.
